Is that a lot? Adrian Li Yang asked.

    "Well, it''s OK. Our hotel has also received a lot of royal nobles. Most of them will have a lot of demands when they come here. As you know, the service tenet of our hotel is to try our best to meet any needs of customers. We can''t say no!

    But there are not many large-scale changes like this.

    The last time such a large-scale change was to receive the Saudi royal family, the work volume of that time was even larger than that of this time. We even transformed two of them into private kitchens temporarily. " Adrian said with a smile.

    Li Yang nodded. After all, there are many people in the world who can afford to satisfy themselves, but there are not many people who like them.

    "Such a large-scale adjustment, the need for procurement costs, labor costs, delayed room operating costs, this is not a small sum of money ah!" Li Yang said, "are all these fees prepaid by your royal highness?"

    Li Yang roughly calculated that the average price of the 30 rooms on the eighth floor is 6000 euro per night. Seven days'' stay, plus the time taken by the front and back decoration, is almost half a month.

    So the room cost alone is about 2.7 million euros in the past half month, which is equivalent to more than 20 million yuan. This does not include the cost of furniture, labor and so on.

    If you know that the price of those furniture is absolutely priceless, and the labor cost here is also frightening, you can imagine that the princess''s shopping trip in Paris will cost tens of millions of RMB.

    This is a real moat. I''m afraid there are not many people in the world who dare to spend so much money.

    "Well, the princess will pay part of the deposit first, and then the rest of the fee list will be settled when she arrives!" Adrian said.

    "What if the princess can''t come for a while?"

    "Like this princess, she has a noble status and is our regular customer. We usually charge a certain proportion of deposit first. If the princess doesn''t come temporarily, all the expenses incurred during this period will be borne by the princess. She won''t break her promise.

    If it is a new customer for the first time, we will consider it according to the actual situation and ask for a corresponding proportion of deposit! " Adrian said.

    Li Yang nodded, this is more reasonable, otherwise everyone put forward this unreasonable request, and then cancel check-in, the hotel will have to close a few times.

    "Be sure to confirm every detail of the room. All the worn and worn-out places need to be repaired. Jeffrey, please take someone to re-examine the lights in suite 812. I just saw that one lampshade is very different from the other two colors!" The speaker is a middle-aged woman with short hair.

    She is carefully monitoring the work of the staff, checking every detail of the room.

    She is Anne Barnes, the room manager of the hotel. Li Yang has met her once before. She is also an old employee of the hotel. She is very capable. It can be said that under her careful management, the hotel rooms present the most perfect side for every customer.

    "Annie, come here!" Said Adrian.

    Annie looked over, but seeing Li Yang coming, she walked quickly and said with a smile, "good morning, boss!"

    "Good morning, Annie. I''ve brought you a lot of students this time. In the next period of time, they may follow you to learn and understand all our service standards and processes. I hope you can guide them patiently!" Li Yang shook hands with Annie and said.

    "No problem. If you like, you can follow me now. We have a lot of work to do here!" Said Anne.

    Li Yang turned around and motioned to he Xiaoxiao and others behind him. They immediately began to follow Annie and walk towards another guest room.

    After a long time, Annie held a meeting of the service department, and Li Yang also attended.

    The reason for the meeting was that not long ago, the reservation department had just received a special reservation that an internationally renowned film star would be here for a month.

    "Yes, it will be officially settled in a week, and the time is 30 days! Stay alone, the other party''s requirement is to have a private fitness room! According to his request, we helped him choose 620 Royal Suites, and we can transform one of the bedrooms into a fitness room! " The staff in the reservation department said.

    "OK, did the other party put forward the specific requirements for fitness equipment?" Asked Anne Barnes.

    "Yes, he will send the list to our mailbox later!"

    Annie nodded and looked at the assistant: "we will communicate with the technology department later to determine the detailed transformation plan and schedule!"

    "Yes, ma''am!"

    "Jenny, please collect the details of this customer later. I hope we can have a better understanding of his personality and preferences. Although he only put forward the requirement of fitness room, our purpose is to impress him with surprise service beyond the customers.

    Especially for the first time customers, we should do the best service.

    In addition, the customer service department should contact the customer again and communicate in detail to see if the customer has other needs! " Annie began to distribute her work in an orderly way.Li Yang listened carefully. He knew very well that an old hotel like George V has been standing for nearly a hundred years and attracted celebrities and rich people from all over the world to stay here just because of its top service.

    As Li Yang said when she met Anne Barnes for the first time, they would treat every guest here as the object of their own love. They would know each other in detail and try every means to please them. They could even remember every customer''s happiness and personality and know them better than themselves.

    This is also the reason why the hotel has a large number of loyal customers, because for those who are really rich, the so-called external luxury has long been a common thing for them.

    But the experience of being at home and the feeling of being at home are the main reasons why they continue to choose here.

    Looking at the whole Paris, there are hundreds of hotels comparable to George v. if you want to gain a foothold in the highly competitive hotel industry, of course, what you are fighting for is service.

    After the meeting, Annie and her assistant began to inspect the guest room. He Xiaoxiao and others also followed her to visit and study.

    According to assistant Annie''s introduction, she has to inspect the guest rooms dozens of times every day, especially the ones that have just checked out and cleaned up, so as to ensure that every guest room can be in the most perfect state and meet its next guest.

    "Who is in charge of this room?" Annie asked solemnly after checking a guest room.

    "It''s salina!" Said the assistant.

    "Let her come here!" Said Anne coldly.

    Salina was called over soon. She looked at Annie nervously. She knew where she had not done well. She was reflecting on what had gone wrong.

    "These flowers have withered. I''ll have them replaced immediately. I hope I won''t see the same problem next time!" Annie said sternly that she sometimes seemed mean to her work, but it was just this that ensured the service quality of the housekeeping department.

    In her opinion, service is the most difficult job in the world. Service workers even have to be more careful than engineers, so as to ensure that there is no problem with any details.

    In the service process, it''s like a sophisticated instrument in operation. Any small hidden danger may leave dissatisfaction factors in the hearts of customers. Once these factors are planted, they may explode at any time.

    For example, if the customer is in a bad mood today, or if the service staff fails to deal with any service details properly, the dissatisfaction factor will explode instantly, and all previous efforts will be wasted.

    If you do well enough, you can greatly reduce the dissatisfaction of customers, and even help the customers who are in a bad mood to gain a good mood here, so that they are willing to stay again.

    "Besides, are there any guests here tonight?" Anne asked again.

    "Yes, ma''am, it''s a Mr. and Mrs. Gail!" Said salina.

    "Let the customer service department contact the two guests to find out if they have any requirements for flowers and which kind of flowers they like!" Said Anne.

    "Yes, ma''am, I''ll do it now!"

    ……